Reschedule after a staff availability change

Open the private rescheduling link in the email or SMS sent by the business. The page shows the business identity and the appointment that needs attention.

Keep the link private. It provides direct access to that appointment and should not be forwarded or posted publicly.

Your current appointment remains in place while you review alternatives; opening the link does not cancel or move it.

Choose a starting date and, if preferred, a qualified team member. Available times are shown live in the business timezone.

Select a time, review the date and team member, then choose Confirm new time. Availability is checked again before the change is saved.

Your booked services, custom durations, and prices are preserved when you select a replacement time or team member.

If another customer takes the selected time first, refresh the available appointments and choose another slot.

Wait for the confirmation screen before closing the page. It shows the new time, service, team member, and duration.

A link can only complete the appointment recovery once and normally expires after 30 days. If it is expired, unavailable, or already closed, contact the business using the details shown in the original message.

If the business has already moved, reassigned, cancelled, or handled the appointment, the link will show the updated booking or a closed request. A closed link does not by itself confirm a new appointment. Contact the business if your next step is unclear.

Changing the time does not approve a booking that is still pending. The updated appointment screen will tell you if the business still needs to confirm it.