Review and retry Xero exports

Open Sales & Invoices → Xero → Activity. Search by client name or invoice number to find the invoice and its payment history.

Use All, Exported, Needs attention, Queued or Skipped to narrow the list. Search covers the full history, not just the visible page; use the page controls to see more matching invoices.

Expand the invoice history and read the reported error. Confirm the connected organisation, export settings, account mappings and tax mappings before making changes.

If an account is missing or incompatible, correct it in Xero or use the offered account-creation action, reload accounts and save the export settings. A payment account must support the sale currency.

Use Retry export only after resolving the cause. If the outcome is uncertain or requires review, reconcile the existing Xero record first and follow the recovery action shown; do not create duplicate invoices or payments.

Use Sync now when appropriate, then return to Activity and confirm the updated event status. A queued event or a successful button click alone does not prove the invoice was exported.

If recovery remains blocked, provide Support with the invoice reference, event/error detail and time. Keep passwords, access tokens and unrelated customer information out of the request.