Troubleshoot unavailable or failed bookings

Confirm the intended service, team member, date, and business timezone. A time displayed in the client’s local calendar can differ from the business-local booking time.

Check that the service is active and assigned to an active, bookable team member. Review the service duration and any booking rules shown in the workspace.

Review the team member’s recurring roster, special dates, time-off records, and existing appointments for the requested time.

For public bookings, confirm Online booking is enabled and that the booking meets the business’s notice and cancellation policies.

If the time becomes unavailable while saving, reload availability and choose a current time. Do not assume the booking succeeded until a confirmation or saved appointment is shown.

For a payment-pending booking, use the existing payment/confirmation flow. Do not create a second booking merely because the payment return is delayed.

If an error persists, check Status and send Support the service, team member, requested business-local time, error text, and any existing booking reference.