Recover access to your account

Check which account you need: business staff sign in to the workspace, while personal client accounts use the client portal. Use the email address registered for that account.

On the matching sign-in page, choose Forgot password, enter your account email, and request a reset code. Follow the reset screen to enter the code and a new password.

If the email does not arrive, check spelling, spam, and email filtering. Wait for the latest request and use its code; request a new code if it has expired.

If your passkey device is unavailable, use the password and email-verification recovery option offered by the sign-in screen. Platform administrators use their required administrative MFA process.

After regaining access, review your passkeys and sign-in settings in Profile. Remove a device only when you recognize it and have another working way to sign in.

If access is still blocked, contact support@schedmo.com with the account email, account type, time and timezone, and the displayed error. Support will verify authority before making account changes.

Never send passwords, reset or MFA codes, passkey prompts, or identity documents through ordinary support messages. A support request does not bypass identity verification.